FAQs
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How do I sign up for Graham & Brown Rewards? +
Signing up is simple! Just create an account here, and enter your name, email address, and password. It's free to join. If you currently have an account with us, you're automatically enrolled in our rewards programme, and are ready to start earning points!
I already have an account. Do I need to create a new one to earn rewards? +
No, all customers with an active account are automatically enrolled in our rewards programme.
How do I earn points? +
We'll give you 20 points for joining the programme. Once you've joined, you'll earn 1 point per £ spent on products purchased through the Graham & Brown website. You can also earn points by following us on Facebook, Instagram, and more!
Discover more ways to earn under the 'Ways to Earn points' section in our Rewards Page here
Discover more ways to earn under the 'Ways to Earn points' section in our Rewards Page here
How do I redeem my points? +
Reward points can be redeemed at checkout when you're logged into your account. You must have a minimum balance of 20 points to redeem.
Can I redeem rewards in conjunction with other discounts? +
Unfortunately, you can only use one promo code per order.
Where can I find all of my rewards account info? +
Log in to your rewards account here to find all your information.
Do points ever expire? +
Reward points are valid for 1 year after they are earned.
I’ve referred several friends but haven’t received any points for it. Is there something else I need to do? +
Referred friends must be first-time customers in order for both of you to receive the referral rewards.
How can I get a birthday reward? +
Add your birthday under "Ways to Earn Points" on the Rewards Page. On your birthday, we will add 10 points to your account and notify you via email.
Do I get points on sample orders? +
Yes, you will get points on sample orders.
Who do I contact if I have questions about Graham & Brown Rewards, my status, or account issues? +
You can contact our friendly customer service team at uscustomerservice@grahambrown.com and they will assist you with your query.